FAQ

Do you deliver across the UK?

Yes, we currently deliver across the United Kingdom. All orders are carefully packed to ensure your items arrive safely.

How long does delivery take?

Delivery times vary depending on the product. Estimated delivery details are shown on each product page. Once your order is dispatched, you will receive an update with tracking information where available.

Are your mugs and bowls suitable for everyday use?

Yes. Our ceramic mugs and bowls are selected for everyday household use. They are designed to be practical, comfortable, and durable for daily routines.

Are your products gift-ready?

Absolutely. Our mugs and bowls are securely packaged and suitable for gifting, making them ideal for birthdays, housewarmings, and special occasions.

What material are SnugSip products made from?

All SnugSip mugs and bowls are made from ceramic. Specific product details, including size and finish, can be found on individual product pages.

Are the mugs and bowls microwave or dishwasher safe?

Care instructions may vary by product. Please refer to the product description and care section on the product page for accurate guidance.

Can I change or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been processed or dispatched, changes may not be possible.

What should I do if my item arrives damaged?

If your order arrives damaged, please contact our support team with clear photos of the item and packaging. We will assist you as quickly as possible.

Do you accept returns?

Yes, returns are accepted in line with our Returns Policy. Items must be unused and in original condition. Please review our Returns & Refunds page for full details.

How can I contact SnugSip?

You can reach us by email at support@snugsip.co.uk We aim to respond within 24–48 hours.